I used Amazon for years—reliable, fast, convenient. As a Prime member with regular orders and digital purchases, I was your typical loyal customer. But what happened recently changed my view of the company completely.
The Delivery Problem
Two of my orders were marked as “delivered to a neighbor.”
I never gave permission for neighbor drop-offs.
Even worse: I was working from home all day. No one rang the bell, no note, no contact. Just a tracking entry: “Delivered to neighbor.” Which one? No idea. Package: lost.
Abandoned by Customer Service
I contacted support multiple times. The responses?
- Standard copy-paste replies
- No escalation or responsibility
- Just a vague “internal ticket”
- No outcome, no refund, no follow-up
As a customer, you’re left with just one option: Submit and hope. Zero reliability—just helplessness.
A System of Shifted Responsibility
Amazon pushes blame down the chain—couriers, neighbors, “processes.”
But my contract is with Amazon, not a subcontractor.
They advertise themselves as “the most customer-centric company,” but when problems arise, they vanish.
That’s not service. That’s deflection.
Workers? Just Barely Compensated
Talk to a warehouse worker or delivery driver and you’ll hear the same:
- Long shifts
- Unrealistic targets
- No union protection
- Bare-minimum wages
People only take these jobs if they absolutely have to.
Just like Deliveroo, Uber Eats, and others, it’s all about running the system on cheap, expendable labor.
The model is always the same: Scale fast, outsource risk, extract value.
Tax Evasion and Ethics
Amazon earns billions in Germany—but pays minimal local taxes.
Profits are routed through Luxembourg, Ireland, or Delaware.
When questioned? Silence or PR spin.
A legally bulletproof—but ethically vacant—corporate structure.
The Death of Real Retail
With every Prime order, small local shops lose ground.
Bookstores, specialty stores, independents—they simply can’t compete.
Not because they’re bad, but because they still take responsibility:
- For people
- For service
- For fair wages
- For community
They’re being crushed by faceless platforms.
Conclusion: Stop Rewarding a Broken System
I closed my Amazon account on July 16, 2025.
Not out of rage—but out of conviction.
I won’t support a system that vanishes when problems arise.
It’s not just about cheap goods—it’s about principles.