Why I Cancelled My Amazon Account: When Customer Service Becomes a Gamble
I used Amazon for years—reliable, fast, convenient. As a Prime member with regular orders and digital purchases, I was your typical loyal customer. But what happened recently changed my view of the company completely. The Delivery Problem Two of my orders were marked as “delivered to a neighbor.” I never gave permission for neighbor drop-offs. Even worse: I was working from home all day. No one rang the bell, no note, no contact. Just a tracking entry: “Delivered to neighbor.” Which one? No idea. Package: lost. ...